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Return and Refund Policy


Welcome to Engazly Marketplace, your premier online shopping destination. At Engazly, operated by Era Tech, we are committed to ensuring a seamless shopping experience for our esteemed customers. Our Return and Refund Policy is designed to be transparent, fair, and easy to understand, ensuring both customer satisfaction and seller protection. 

  1. Eligibility for Returns

Products eligible for return must meet the following conditions: 

– Returned within 14 days of receipt. 

– In their original condition, unused, undamaged, and accompanied by all original packaging and accessories. 

– Accompanied by the original receipt or proof of purchase. 

Products not eligible for return include: 

– Custom or personalized items. 

– Perishable goods such as food, flowers, or magazines. 

– Software, music, and games that have been unsealed or downloaded. 

– Health and personal care items. 

  1. Refund Process

Initiating a Return: 

– To initiate a return, please contact our Customer Service team through the provided contact details. You will be guided through the steps for returning your product. 

Refund Evaluation: 

– Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund based on the condition of the returned product. 

Refund Issuance: 

– Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 14 working days. 

  1. Exceptions

Special cases where returns may be restricted or subject to different terms include: 

– Products sold during specific promotions or clearance sales may be subject to final sale terms, clearly indicated at the time of purchase. 

– Defective or damaged items due to manufacturing defects will be replaced or refunded following our Warranty Policy. 

  1. Dispute Resolution and Escalation Process

We aim to resolve any issues amicably and efficiently. If you are dissatisfied with the handling of your return or refund, please escalate your concern to our Customer Support Management. We will review your case and work towards a fair resolution. 

  1. Responsibilities of Buyers and Sellers


– Responsible for ensuring the product meets return conditions and for providing all necessary documentation. 

– Bear the cost of return shipping unless the return is due to a defective product or error on the seller’s part. 


– Ensure product listings are accurate and complete. 

– Fulfill orders following Engazly’s standards and product descriptions. 

  1. Contact Information

For any inquiries or assistance with returns and refunds, please contact our Customer Service team at: 

– Email: 

– Chat: To get in touch with one of our agents, simply click on the Chat button. Our agents are available 24/7 to help you with your queries and concerns. 

This policy is in place to uphold the quality and integrity of the shopping experience on Engazly Marketplace. By purchasing on our platform, you agree to this Return and Refund Policy. Engazly, powered by Era Tech, reserves the right to modify this policy at any time to reflect changes in our services or regulatory requirements. 

This document reflects a commitment to transparency and fairness, ensuring a balance between protecting consumer rights and maintaining the interests of our sellers. For further clarity or questions, Engazly’s customer service team is here to assist you.