Terms and Conditions | Engazly Platform

Engazly Platform Terms and Conditions

Last Updated: 30/07/2024

1. Introduction

Welcome to Engazly, an e-commerce platform designed to serve vendors and customers across Arab countries, including North Africa, the Middle East, and the GCC. These Terms and Conditions govern the use of the Engazly platform, outlining the rights and responsibilities of both vendors and customers. By using our platform, you agree to comply with the following terms. If you do not agree with these Terms and Conditions, please refrain from using Engazly.

2. Definitions

Platform: Engazly, including its website, mobile applications, and all associated services.
Vendor: A registered business or individual selling products or services on the Engazly platform.
Customer: Any user purchasing products or services through the platform.
Services: All features provided by Engazly, including online store creation, digital marketing, logistic services, payment gateways, and customer support.
Account: The user’s profile created on the platform, whether as a vendor or a customer.

3. User Responsibilities

3.1 Vendors:

Vendors must provide accurate, up-to-date information about their products and services.
Vendors are responsible for fulfilling orders in a timely and professional manner.
Vendors must comply with local laws, including but not limited to consumer protection, product safety, and advertising regulations.
Vendors agree to maintain adequate inventory to meet demand or communicate any limitations.

3.2 Customers:

Customers must provide valid information when placing orders, including shipping details and payment information.
Customers agree to pay for all products or services ordered through the platform.
Customers must ensure their activities on the platform comply with all applicable laws.

4. Account Registration

Users must be at least 18 years old to create an account.
When registering, users agree to provide truthful and accurate information.
Users are responsible for maintaining the confidentiality of their account credentials.
Any activity conducted through a user’s account is their responsibility.

5. Services Provided

5.1 Online Stores:

Vendors can create their online store and list products using Engazly’s tools.
Stores must adhere to all local legal requirements for online sales, including transparency of product descriptions and pricing.

5.2 Digital Marketing Services:

Engazly offers optional marketing services, including social media management, SEO, and advertising campaigns. These services are subject to separate agreements and fees.

5.3 Logistic Services (Shipping and Delivery):

Engazly partners with logistics providers to offer discounted shipping rates.
Delivery times and terms depend on the shipping provider and are subject to their policies.

5.4 Payment Gateways and Installment Payments:

Engazly integrates local payment gateways to offer a variety of payment methods, including installments, where available.
Payment options may vary by country and are subject to local banking regulations.

6. Payment Terms

6.1 Vendors:

Vendors must pay all applicable fees for using the platform, including subscription fees, commission-based fees, or any additional service fees.
Vendors are responsible for any tax obligations related to their sales on the platform.

6.2 Customers:

Customers agree to pay for all orders at the time of purchase unless using an installment payment option.
Engazly reserves the right to cancel any order if payment is not received or if fraudulent activity is suspected.

6.3 Refunds and Cancellations:

Refund policies vary by vendor. Vendors must clearly state their refund and cancellation policies.
Customers must review the vendor’s policies before making a purchase. Engazly is not liable for disputes regarding refunds or cancellations.

7. Intellectual Property

All content on the platform, including trademarks, logos, and text, is the property of Engazly or its content providers and is protected by copyright laws.
Vendors retain ownership of the content they upload (product images, descriptions, etc.), but grant Engazly a non-exclusive license to display this content on the platform.
Unauthorized use of any content on Engazly without permission is prohibited.

8. Liability Limitations

Engazly is not responsible for any damages or losses resulting from the use of the platform, including but not limited to loss of profits, business interruption, or data loss.
Engazly provides the platform “as is” and makes no warranties or representations regarding the functionality or performance of the platform.
Vendors and customers use the platform at their own risk. Engazly’s liability is limited to the maximum extent permitted by law.

9. Dispute Resolution

Any disputes between vendors and customers must first be addressed directly between the parties.
If a resolution cannot be reached, Engazly may assist in mediating the dispute but does not guarantee a resolution.
In the event of a legal dispute, the matter shall be resolved under the laws of the country where the vendor or customer resides, as outlined in the Governing Law section.

10. Governing Law

These Terms and Conditions are governed by the laws of [Specify Jurisdiction], without regard to conflict of law principles.
Any legal action arising from the use of the platform shall be brought in the courts located within [Specify Jurisdiction].

11. Changes to Terms

Engazly reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting.
Users will be notified of significant changes via email or through announcements on the platform. Continued use of the platform after changes constitute acceptance of the new Terms.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: support@engazly.com